Privacy Policy
Kitchen Associates, Inc. | kitchenassociates.com
Effective date: 1/21/25
Kitchen Associates, Inc. ("Kitchen Associates," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, and share personal information through kitchenassociates.com and communications related to website inquiries, subscriptions, and customer projects.
1. Information We Collect
Information you provide. We may collect your name, email address, telephone number, mailing or project address, and information you choose to share when contacting us, requesting a consultation, subscribing to updates, or discussing a project. Project information may include measurements, plans, photographs, product preferences, budgets, and related correspondence.
Website information. Our website and its service providers may collect technical and usage information, such as IP address, browser and device type, referring website, pages viewed, and the dates and times of visits. Cookies and similar technologies may be used as described below.
Payment information. Our website links to a third-party processor for online payments. Information you enter on that processor’s site is handled under its privacy policy and terms. We may receive transaction details needed to identify your payment, update your account, and maintain business records. Please do not send full payment card numbers, bank account information, or Social Security numbers through ordinary email or general website inquiries.
2. How We Use Information
We use personal information to respond to inquiries; arrange consultations; prepare estimates and designs; coordinate orders, deliveries, installation, and service; process and record payments; and communicate about your project or account. We may also use information to send requested news and updates, improve our website and services, maintain business records, prevent fraud, protect our systems, and comply with legal obligations.
3. Cookies and Similar Technologies
Cookies are small files stored on your device. Our website and its service providers may use cookies or similar technologies to support website functionality, remember preferences, and understand how visitors use the site. Third-party content may also collect information when it loads or when you interact with it.
You can manage or delete cookies through your browser settings. Where the website offers cookie controls, you can also use those controls to manage available choices. Blocking certain cookies may affect website functionality. Cookie settings do not necessarily stop all collection through server logs or other technologies.
4. When We Share Information
We may share information with service providers that support our website, communications, payment processing, recordkeeping, and other business operations. We may also share relevant project information with manufacturers, suppliers, fabricators, delivery providers, installers, and other professionals as needed to fulfill your requests and provide services. This may include Sterling Surfaces when involved in your project.
We may disclose information when required by law or legal process, to protect rights and safety, to investigate suspected fraud, or in connection with a proposed or completed business sale, merger, or reorganization, subject to applicable law. We may also share information when you direct us to do so or give permission.
5. Your Choices and Requests
You may unsubscribe from promotional emails using the unsubscribe link in those messages or by contacting us. We may still send messages about your inquiries, appointments, orders, payments, or services.
You may contact us to request access to, correction of, or deletion of your personal information. Depending on where you live and which laws apply, you may have additional privacy rights. We will review and respond to requests as required by applicable law and may need to verify your identity. We may retain information needed to complete services, maintain required records, resolve disputes, or meet other legal obligations. You can choose not to provide information, but this may limit our ability to respond or provide services.
6. Information Retention and Security
We retain personal information for as long as reasonably necessary for the purposes described in this policy, including customer service, warranty support, recordkeeping, and legal obligations. Retention periods vary according to the type of information and the reason it is held.
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Third-Party Websites and Services
Our website may link to or display content from third-party websites and services, including payment processors, social media platforms, review sites, and virtual tours. Their handling of information is governed by their own privacy policies. We encourage you to review those policies before providing information or using their services.
8. Children’s Privacy
Our website is intended for a general adult audience and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can review and address it.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The revised policy will be posted on this page with an updated effective date. We will provide additional notice or obtain consent when required by applicable law.
10. Contact Us
For questions about this policy or to submit a privacy request, contact:
Kitchen Associates, Inc.
Attn: Privacy Requests
76 Leominster Road
Sterling, MA 01564
Phone: (978) 422-3322